SCREEN PRINT FREQUENTLY ASKED QUESTIONS

 

Q. What is your turnaround time? 

A. Typical turnaround time is 7-10 business days + shipping time. Turnaround time is only an estimate and starts when your order is paid for and we have all information to complete your job. 

 

Q. Do you have a minimum for screen print?

A. We will screen print an order as small as 24 pieces. 

 

Q. Can I mix shirt sizes?

A. Yes, you can order as many different shirt sizes as you want. 

 

Q. Do I need to pay for my shirts now? 

A. Yes, we require a 50% deposit and the balance paid upon delivery or pick up. If we are shipping the balance has to be paid in full up front. 

 

Q. I want to print on a shirt that isn't listed. 

A. Of course! We print on hundreds of different brands but to make it easy we only list the most popular ones. As long as we can get the blanks we will print it for you. Just drop us an email and we will see what we can do! 

 

Q. How much are the setup fees (aka screen fees)?

A. $25 per color, per location. (price may change based on details of order)

 

Q. Do you print with specialty inks? 

A. Yes, currently we can offer Metallic Gold and Metallic silver. 

 

Q. What is the standard print size? 

A. Image print size is based on the design and t shirt sizes. 

 

Q. What format do you require for artwork? 

A. All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and JPEG. Design should be sized to print. 

 

Q. Is there a rush service? 

A. Yes, the fee is based on the details of your order.

 

 

 

 

 

EMBROIDERY FREQUENTLY ASKED QUESTIONS

 

Q. What is your turnaround time?

A. Typical turnaround time is 7-10 business days + shipping time. Turnaround time is only an estimate and starts when your order is paid for and we have all information to complete your job.

 

Q. Do you have a minimum for embroidery?

A. No, there is no quantity minimum

 

Q. Do I need to pay for my order now?

A. Yes, we require a 50% deposit and the balance paid upon delivery or pick up. If we are shipping the balance has to be paid in full up front.

 

Q. How do you determine the cost of an order?

A. An embroidery order is quoted based upon estimated stitch count, apparel style and quantity. We give a firm cost of your order in advance upon review of your design and other details.

 

Q. Do you stock designs for me to choose from?

A. We are a custom embroidery company however, we do offer some stock designs. We will digitize your logo or design, or work with professionally digitized embroidery-ready files, supplied by you.

 

Q. Is there a charge to digitize my design?

A. Yes, there is a charge to make your design ready for embroidery. This charge is dependent on the number of stitches and complexity of your design. An exact quote can be given after our embroidery department reviews your design.

 

Q. What format do you require for artwork?

A. We accept PDF or JPEG. We also accept vector formats such as AI or EPS that can be opened with Adobe Illustrator and Corel Draw. If you are submitting a vector file in these formats, convert all fonts to outline first.

 

Q. Can I send a file by email?

A. Design files can be emailed to orders@kennytees.com

 

Q. Can you enlarge or reduce the size of my design?

A. Yes, we can enlarge your design up to the maximum area that our machines can handle. Reduction of your design is limited to the point where your embroidered design will hold the required detail.

 

Q. What do I need to supply you for artwork?

A. For best results supply us the best artwork you have available in order for us to closely match your design. If you have a design that was previously digitized by another embroidery company, send us the digitized file from that job to ensure a perfect reproduction.

 

Q. Will I see a sew-out or proof of my design?

A. For custom designs you would have to request a sew-out for approval. Please note, your production time is based on when we receive the approval to proceed if you require us to email you a proof. 

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